Retail

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Unleash Innovation Across the Value Stream

  • Store operaations and PoS
  • Ecommerce
  • Omnichannel Orchestration
  • Merchandising and Supply Chain

The way retail businesses run and what customers purchase from the retail stores are reinvented by the brick and mortar business models, omnichannel commerce and the explosion of mobile payment technologies. Innovations in mobility have enabled store owners to have a more intimate dialogue with customers through personalized deals and in-store push messages that spur sales. There is a stronger need to provide shoppers with faster checkouts and immersive in-store experiences now than ever before to stand out of the competition.

We can help you improve your in-store experience through our deep experience of orchestrating software solutions for retail store chains.

How can we help?

  • Omnichannel checkouts for superior customer experience
  • Provide a smooth cash point to your customers to collect/tender information, redeem loyalty points, gift vouchers, coupon codes or apply for promotions
  • Inventory management solutions
  • Provide central control of POS promotions, pricing, and security
  • Sales performance and workforce management solutions
  • Implement forecasting engines to help sales predictions and stock replenishment

Fully supported by the proliferation of mobile apps, superior devices, and payment technologies, the ecommerce industry continues to grow at a rapid pace, Owing to low entry barriers and the fact customers can switch providers effortlessly, e-commerce firms need to respond very quickly to the latest trends that shape the future of the online shopping industry. While chatbots are still in its infancy, friction-less shopping experience and personalization powered by analytics are some of the non-negotiables in a winning e-commerce strategy.

With its extensive experience across e-commerce platforms and custom applications, can help you architect a solution that delivers superior shopping experience to your customers.

How can we help?

  • Implement optimized e-commerce applications to provide a seamless shopping experience to customers
  • Leverage mobile devices and social networks to provide customers a more personalized and satisfying shopping experience
  • Provide best-in-class user experience by implementing engaging web portals
  • Robust content management solutions through various open-source and commercial platforms
  • Advanced business intelligence and analytics solutions to ensure better conversions and optimized operations

Before making a final decision on purchasing products, the consumers today experience multiple touchpoints. With the growing mobile and online engagement, consumers interact over multiple channels to research and evaluate their purchase options. The buying patterns of the customers are highly influenced by the omnichannel. Retailers have to cater to the needs of the 21st-century shopper and provide them with a consistent and engaging shopping experience anytime anywhere.

We help the retailers to provide a superior customer experience by creating synergies across multiple channels with our expertise in Omnichannel orchestrations.

How can we help?

  • Robust order management system to have a seamless integration between order and delivery channels
  • Custom development and support services in areas like online store, social media analytics, user experience, and web content management
  • Enhanced security and authentication services
  • Mobility solutions including Near Field Communication (NFC) applications, mobile coupon management applications, and mobile POS
  • In-store applications including shelf management and warehouse applications

The retailers are facing new merchandising challenges from the ever-changing consumer preferences, increased price sensitivity, shorter product life cycles, and stiffer competition. There is a constant pressure on them to optimize the supply chain and improve operational efficiency by reducing inventory, optimizing logistics, consolidating distribution centers and optimally allocating the stores.

We can help you balance well between providing superior customer experience and optimizing for efficient operations.

How can we help?

  • Streamline customer order, fulfillment and return processes across your enterprise and supplier network
  • Analytics solutions to improve inventory planning and merchandising
  • Optimize pricing and promotions across product lifecycle using advanced analytics solutions
  • Supply chain analytics and business intelligence for superior supply chain visibility
  • Warehouse management solutions
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