Posted on Aug 03, 2021

Empowered Customer Service Centre team with real-time access to shipment delivery information for quicker resolution of customer queries

Challenges

  • The client did a relabeling project some years ago, and one of the end-customers denied receiving the product (even though they did)
  • CSC (Customer Service Center) were not able to check the particulars of this order as they didn’t have any proof of delivery
  • Client needed an application for the customer service center to allow them quick and easy access to pertinent information, and address customer queries

Solutions

  • Created a Portal web page to give CSC access to proof of delivery
  • The portal can also be used by customers to view details such as when, how many shipments, packages and EPC codes (as well as which EPC codes) – will be shipped